Jim Collier is senior vice president and head of fulfillment operations and strategy for Key Mortgage Services. He has 25+ years of demonstrated expertise restoring under-performing organizations and establishing superior results in client service, employee satisfaction, process efficiency, scalability, risk management, quality control and financial performance. Jim has built a dynamic track record of achieving significant measurable short-term results and simultaneously installing a long-term model of continuous improvement.  

Prior to this role he was Chief Operating Officer for SWBC and Ruoff Mortgage. He has held executive leadership positions within mortgage operations for multiple financial institutions such as Nations Lending, Guaranteed Rate and SunTrust. Jim holds a Bachelor of Science in Biology from Averett University in Danville, Virginia. Jim enjoys spending time with his wife and daughters. Jim is also an avid runner and competes annually in multiple local marathons and hopes to qualify for the New York or Boston Marathon.