Privacy Policy

We take our clients’ financial privacy very seriously. During the course of processing your application, we accumulate nonpublic personal financial information from you and from other sources about your income, your assets, and your credit history in order to allow a lender to make an informed decision about granting you credit. We collect nonpublic information about you from the following sources: (i) information we receive from you on applications or other forms; (ii) information about your transactions with us, our affiliates, or others; and (iii) information we receive from a consumer reporting agency. We will only use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than necessary to fulfill your request, except as permitted by law. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this policy.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number is given on our website: (i) see what data we have about you, if any; (ii) change/correct any data we have about you; (iii) have us delete any data we have about you; and (iv) express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Whenever we collect sensitive information (such as credit card data) that information is encrypted (encryption is the process of converting information or data into a code, especially to prevent unauthorized access.) and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or look for “https” at the beginning of the address of the webpage. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you have questions or concerns about this Privacy Policy, please feel free to contact us via phone 847.296.5757 or email at info@keymortgageservices.com

COVID-19 Update

We’ve received many questions from our clients and partners about what the ‘shelter in place’ order means in terms of their mortgage closing on time. 

Financial services, and the services that support us, continuing to supply credit and liquidity to the market, fall into a category that is exempt from the ‘shelter in place’ order announced by Governor Pritzker.

This will allow us to continue to provide all of the vital services needed to continue to accept, approve, and fund mortgage loans. Unless notified by Key Mortgage Services, assume there will be no impact to your loan process. 

If you are in the middle of an application, your cooperation with us to supply any required information or documentation and, if applicable, to work with your appraisers around their scheduled appointments is needed now more than ever to ensure we meet the necessary deadlines of your individual loan process.

Our primary focus is and always will be the health and safety of our employees, partners, and clients. We’re working closely with our partners to modify our processes and procedures to ensure that healthy and safe practices are in place to enable the seamless continuity of loans.

Please reach out to your loan officer with any questions during this unprecedented time. 

-All of us at Key Mortgage